Question 1

Popular How do I open an account with 5 Taka?

Accepted Answer

It's that simple! On the registration page Go to the page and enter your name, mobile number, and password. Then verify with the 6-digit OTP sent to your mobile. Your account will be ready in just 2–3 minutes. Registration is completely free.

Question 2

How Many Accounts Can I Create with One Mobile Number?

Accepted Answer

Only one account can be created per mobile number. If multiple accounts are opened using the same number or the same device, all associated accounts will be suspended and balances may be forfeited.

Question 3

What is the minimum age requirement to register?

Accepted Answer

The minimum age to register with 5 Taka is 18. By completing registration, you confirm that you are 18 or older. Age must be verified with a national ID during KYC verification.

Question 4

Can I update my account information?

Accepted Answer

Yes, some details can be updated from your account settings. However, changes to your name or date of birth require you to contact support and provide valid ID. Changing your mobile number also requires assistance from the support team.

Question 5

How Do I Close My Account?

Accepted Answer

To permanently close your account, send an email to support@5taka.app. Please withdraw your balance before requesting closure, as accounts cannot be reopened once closed. If you just need a temporary break, Self-Exclusion Use it.

Question 6

New Where can I find my referral code?

Accepted Answer

Log in to your account and visit the "Refer a Friend" section to find your personal referral code. Share it with friends so they receive a bonus on registration — and you earn a referral bonus too.

Question 7

What should I do if I don't receive an OTP during registration?

Accepted Answer

Wait 1–2 minutes first. Check that your mobile network is working properly. Click the "Resend" button. If it still doesn't arrive, make sure your mobile number is correct. For further help, contact us via live chat.

Question 8

Popular How do I recover a forgotten password?

Accepted Answer

On the login page Go to the page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Verify with the OTP and set a new password. The entire process takes just 2 minutes.

Question 9

What should I do if my account is locked?

Accepted Answer

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. Try again after 30 minutes, or use the "Forgot Password" option to recover your account. If you believe your account has been permanently suspended, please contact support.

Question 10

Can I Be Logged In on Multiple Devices at the Same Time?

Accepted Answer

Yes, you can be logged in on both mobile and computer at the same time. For your security, you'll receive an SMS alert whenever a login is detected from an unrecognized device. If you notice any suspicious activity, change your password immediately.

Question 11

Is the "Remember Me" option safe?

Accepted Answer

Completely safe on a personal device. Do not use this on a public or shared device. If you must use a shared device, always log out when you're done.

Question 12

How do I log in if my mobile number has changed?

Accepted Answer

If you remember your password, log in and add your new number from the settings. If you've also forgotten your password, email support@5taka.app with a copy of your ID.

Question 13

Tip How do I create a secure password?

Accepted Answer

A strong password must include: at least 8 characters, a mix of uppercase and lowercase letters, at least one number, and one special character (@, #, $, etc.). Avoid using your birthday or simple number sequences, and never reuse the same password on other platforms.

Question 14

Popular What deposit methods are available?

Accepted Answer

Deposits of 5 Taka can currently be made via bKash, Nagad, and Rocket. All methods are processed instantly. For more details, Payment Page View.

Question 15

What is the minimum deposit amount?

Accepted Answer

The minimum deposit is just ৳50. There is no fixed maximum deposit limit, though KYC verification may be required for larger amounts.

Question 16

Popular How long does a withdrawal take?

Accepted Answer

Withdrawals are typically processed to bKash, Nagad, or Rocket within 15 minutes of your request. During peak hours, it may take up to 24 hours. Slightly longer processing times may apply on weekends and public holidays.

Question 17

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal is ৳200. The maximum daily withdrawal limit is determined by your account's VIP level. KYC verification must be completed before withdrawals can be processed.

Question 18

Why hasn't the money reached my account after a deposit?

Accepted Answer

Deposits are usually processed instantly. However, network issues may occasionally cause a delay of 5–10 minutes. If you've waited more than 15 minutes, take a screenshot of the transaction and contact our support team.

Question 19

Are there any fees for withdrawals?

Accepted Answer

5 Taka does not charge any withdrawal fees. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transaction charges.

Question 20

Tip What Should I Do If My Withdrawal Is Rejected?

Accepted Answer

Withdrawals are typically rejected due to incomplete KYC verification, unmet bonus wagering requirements, or account restrictions. Contact support to find out the specific reason for your rejection.

Question 21

Popular How do I claim the welcome bonus?

Accepted Answer

Register and make your first deposit. A 100% deposit bonus will be automatically credited to your bonus balance — up to ৳10,000. For full terms and conditions, Bonus Page View.

Question 22

Can I Withdraw My Bonus Balance Directly?

Accepted Answer

No, bonus balance cannot be withdrawn directly. Once you meet the specified wagering requirements, the bonus is converted into your main balance, which can then be withdrawn.

Question 23

What does wagering requirement mean?

Accepted Answer

Wagering means you must place bets totalling a set multiple of your bonus amount. For example, a ৳100 bonus with a ×10 wagering requirement means you need to wager ৳1,000 before the bonus becomes withdrawable.

Question 24

Where do I use a voucher code?

Accepted Answer

On the Voucher page Go to the voucher code box and enter your code. Once activated, the corresponding bonus or credit will be added to your account. Be sure to check the voucher's expiry date and terms.

Question 25

New How do I get the weekly reload bonus?

Accepted Answer

Deposit a set amount each week and earn a 50% reload bonus – up to ৳3,000. The bonus is credited automatically; no separate claim needed. Learn more On the Bonus page View.

Question 26

What happens when a bonus expires?

Accepted Answer

Any unused bonus expires automatically once the validity period ends. Your original deposit balance is not affected. Make sure to use your bonus before it expires.

Question 27

What is the minimum bet amount?

Accepted Answer

You can start betting on 5 Taka with as little as ৳5 — that's exactly where our name comes from! Maximum bet limits vary depending on the match and market.

Question 28

Popular What Is Live Betting and How Do I Place a Bet?

Accepted Answer

Live betting means placing bets in real time while a match is in progress. Sports Betting Go to the page, select the "Live" tab, and place your bet on any ongoing match. Odds update continuously.

Question 29

Can I Cancel a Bet?

Accepted Answer

Bets generally cannot be cancelled once placed. However, if a match is cancelled or abandoned, your stake will be automatically refunded.

Question 30

What is a parlay or accumulator bet?

Accepted Answer

A parlay bet combines multiple selections into a single bet. All selections must win for the parlay to pay out — if even one loses, the entire bet is lost. The risk is higher, but so is the reward.

Question 31

How do odds work?

Accepted Answer

Odds are a numerical representation of the likelihood of a win. For example, if you place a ৳100 bet at odds of 1.90 and win, you receive ৳190 (including your original stake). Higher odds mean bigger rewards but a lower probability of winning.

Question 32

Tip Are there any strategies to win at betting?

Accepted Answer

Betting is primarily about entertainment. That said, a few things to keep in mind: stay informed about the sport, set a budget, bet with analysis rather than emotion, and know your limits. Remember — there are no guarantees.

Question 33

Does 5 Taka Share My Information with Third Parties?

Accepted Answer

No. Your personal information is never shared with any third party. To learn more, Privacy Policy Read here.

Question 34

Should I Share My Password or OTP with Anyone?

Accepted Answer

Never. No 5 Taka staff member will ever ask for your password, OTP, or full card number. If anyone does, it's a scam attempt. Change your password immediately and notify support.

Question 35

What should I do if I notice an unfamiliar transaction on my account?

Accepted Answer

Change your password immediately and notify us at support@5taka.app. We'll do everything we can to secure your account.

Question 36

Tip How can I make my account more secure?

Accepted Answer

Use a strong password, keep OTP verification enabled, change your password regularly, avoid logging in over public Wi-Fi, and always log out when you're done.

Question 37

Is my payment information secure?

Accepted Answer

Yes. All transactions are protected with 256-bit SSL encryption. We do not store your payment details directly – bKash, Nagad, and Rocket each process payments through their own secure gateways.

Question 38

Why do I need to complete KYC verification?

Accepted Answer

KYC (Know Your Customer) verification is required to prevent fraud and money laundering. It is also mandatory for verifying your identity when making large withdrawals.

Question 39

What documents are required for KYC verification?

Accepted Answer

Clear photos of both the front and back of your National ID (NID) or passport. A selfie holding your ID may also be required. All details must be clearly visible and legible.

Question 40

How long does KYC verification take?

Accepted Answer

KYC verification is typically completed within 24–48 hours. During peak periods, it may take up to 72 hours. You will receive an SMS notification once verification is complete.

Question 41

Can I Bet Without Completing KYC?

Accepted Answer

Yes, betting is available within certain limits. However, KYC verification is mandatory for large withdrawals or higher betting limits.

Question 42

What should I do if my KYC is rejected?

Accepted Answer

You will be notified of the rejection reason via SMS or email. Common reasons include: blurry images, an expired ID, or mismatched information. Please resubmit with accurate details and clear photos.

Question 43

How Do I Self-Exclude?

Accepted Answer

Go to the "Responsible Gaming" section in your account settings to set up self-exclusion. Alternatively, contact our support team. For more details, Responsible Gaming Page View.

Question 44

How Do I Set a Deposit Limit?

Accepted Answer

Go to Account Settings → Responsible Gaming → Set Deposit Limit. You can set daily, weekly, or monthly limits. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.

Question 45

Where can I get help with a betting issue?

Accepted Answer

Reach out to the 5 Taka support team — we're always here to help. Whether you need self-exclusion, a counselling referral, or simply someone to talk to, don't hesitate to contact us.

Question 46

What Is a Cooling-Off Period?

Accepted Answer

A cooling-off period is a temporary break – your account is suspended for anywhere between 24 hours and 30 days. During this time, you cannot log in or place bets. It's a good option if you need a short break without going through full self-exclusion.

5 Taka FAQ – all your questions answered in one place

Complete Guide to 5 Taka

5 Taka FAQ – Why This Page Matters for Every User

The most important things for new members

What Should I Do If I Can't Find an Answer?

Contact Us

Important Pages

Did that answer your question? Join 5 Taka now!